Language Access - Acknowledgments


Language Access American Sign Language (ASL) and SEE-Sign
When providing interpreters, make sure they have ASL certification. Family members and volunteers can be helpful in a pinch, but knowledge of sign language Language Access - Acknowledgments doesn’t make them good interpreters. In general, two interpreters are needed for one event so that they can switch to take breaks. Provide an agenda or a copy of materials Language Access - Acknowledgments to the interpreters ahead of time so that they can prepare. Refer the client to handouts so they can follow along. Generally, try to reserve interpreters at least 10 working days in advance, although Language Access - Acknowledgments more time may be necessary in some areas. Signed Exact English (SEE-Sign) is another form of sign language that some people use rather than ASL. SEE-Sign is a more exact translation with Language Access - Acknowledgments English grammar. Most, but not all, interpreters know SEE-Sign as well as ASL.
Alternate Languages
The TA Center should make every effort to fulfill alternate language requests. For events in Language Access - Acknowledgments particular communities where the Center knows a non-English language is spoken, reserve a translator in advance. Include the alternate language availability in training outreach materials.


Collaboration
When planning a Language Access - Acknowledgments collaborative event, ask partners to provide alternate formats. Give a few weeks’ notice so that they can find the time and venue for converting their information. Although there may not be people requesting the Language Access - Acknowledgments information in an alternate format at the training, there may be attendees who would like the information to take to another colleague or client.

Appendix N has more information on producing accessible trainings Language Access - Acknowledgments.
Direct Technical Assistance
Besides website, calculator, and trainings, the TA Center might offer direct technical assistance to users. This direct technical assistance could come in a number of formats:
Call Language Access - Acknowledgments Center
The TA Center can have a toll free phone number that advocates and/or beneficiaries can call for technical assistance. It can be advertised on the website, at trainings, or through other media Language Access - Acknowledgments.
Advantages Disadvantages Website forms
The TA Center can have a website form that allows users to ask specific questions about materials or Language Access - Acknowledgments benefits programs. Upon submission, the form could be forwarded to an email address and any questions could be answered by TA Center staff. That email address could also be distributed at Language Access - Acknowledgments trainings.
Advantages Disadvantages Forums
The TA Center can serve as the host for a web discussion forum on benefits. Ideally, a community of users would evolve. Benefits planners Language Access - Acknowledgments can ask questions of each other with TA Center staff moderating the discussion and checking for accuracy in responses. Beneficiaries can take advantage of this pooled expertise. The forum can be organized by Language Access - Acknowledgments topic, issue, and geographic location, which allows for smaller, more specialized areas of expertise to evolve. All questions and answers can be archived anonymously, creating an FAQ library.


Advantages Disadvantages Chapter IV: Technology
Creating website and training services based on the guidelines outlined in Language Access - Acknowledgments the previous three chapters requires presenting a large amount of content in an intuitive and accessible manner. Much of this information will change frequently based on legislative or administrative modifications. The sheer amount of Language Access - Acknowledgments content may require numerous contributors writing from various locations. And because benefits programs are intertwined (Medicaid and SSI, for example), information that changes in one section of the site may need Language Access - Acknowledgments to change in other related sections and be integrated into the training curriculum. In both website and training services, technological solutions can mitigate these challenges.
Website
In traditional web development, subject matter experts Language Access - Acknowledgments use a word processing program to write content that they then submit to a web developer. The developer then formats the content for the web by хэнд and posts it online. This approach Language Access - Acknowledgments is remarkably ill-suited to addressing the challenges of creating the type of site a TA Center needs. For one, the web developer often becomes the bottleneck in the Language Access - Acknowledgments process. Imagine a situation where a staff member has changed a detail in the SSI section, a subcontractor has written a new article on Medicare Part D, and the Administrative Assistant has updated Language Access - Acknowledgments a news item on the homepage. While the substantive changes to the text could be completed simultaneously, the web developer would have to reformat them one at time. Also, content that Language Access - Acknowledgments appears in more than one place is created using copy and paste operations and has to be edited separately for each section it appears in. For example, identical explanations of SSI’s countable income Language Access - Acknowledgments calculation might appear in a program description of SSI and a program description of Medicaid (among other places). If the content expert decides to include more information about IRWEs in Language Access - Acknowledgments the explanation, that change needs to be мейд twice: once in the SSI section and once in the Medicaid section (despite it being an identical change to identical text). Along the same Language Access - Acknowledgments lines, certain page layouts (FAQs, for example) may be repeated throughout the site. Both the bottleneck and duplication problems are time consuming and prone to error. Хэнд formatting is also subject to frequent Language Access - Acknowledgments mistakes. All of these problems are exacerbated as the site expands or adds more languages.

The widely recognized solution to these difficulties is a content management system. Individual content elements are put Language Access - Acknowledgments into a database, and web pages are built from the elements using set templates. So similar pages (all “Basics” pages, for example) share a common page layout template, which only needs Language Access - Acknowledgments to be designed once, rather than for each individual page (see the example Basics sections in Chapter II). High accessibility standards can be built into template designs and layout. The page is populated by Language Access - Acknowledgments discrete content elements, like the page title, navigation toolbars, and actual content. Elements that repeat from one section to another can be assigned to appear on multiple pages. Changes мейд to Language Access - Acknowledgments the text need to be мейд once to appear on every page that text is assigned. The following example helps elucidate some of these concepts:



A content author may want to Language Access - Acknowledgments add the following text to these sections and add appropriate formatting and links: “Private health coverage plans in California are regulated either by the California Department of Insurance, the California Department of Managed Health Language Access - Acknowledgments Care (DMHC), or the United States Department of Labor. The DMHC has a helpful chart that tells you which agency to contact.” Traditionally, a content expert would send this text Language Access - Acknowledgments to the website developer, and the developer would хэнд format the sections one at a time. But with content management, authors can make these changes to the website on their own.



When Language Access - Acknowledgments the content author hits the submit button, the changes appear everywhere the content element has been assigned to appear.



One key feature of content management is that formatting for the web (i Language Access - Acknowledgments.e. putting it into HTML) is done automatically by a computer program. Content experts don’t have to send their material to a web developer. Instead, they enter the information directly in the word processing Language Access - Acknowledgments-like program embedded in a web page. The content author can add formatting, style, hyperlinks, and graphics using a familiar and intuitive interface and entries are automatically translated into HTML. This solves Language Access - Acknowledgments a number of problems:

Although content management systems Language Access - Acknowledgments allow authors to exercise significant control over the content, it is still necessary to have a website developer on staff or under contract. Designing page templates, formatting accessibility controls, and Language Access - Acknowledgments building tools to optimize the performance of the content management system are all skills that require expertise. Additionally, despite their advantages, many content management systems have quirks that will require the knowledge of someone with Language Access - Acknowledgments more than even intermediate computer skills.

A number of website features will significantly enhance usability:

The basic technical aspects behind website design are included in Appendix O, with details on calculator design in Appendix P.
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